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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Darrell Smith

November 25, 2024

5  out of  5
rating by Darrell Smith
"FYI…I shop every couple of years to same money by keeping my premiums down. When I reach out to their office, I receive immediate and efficient responses to our insurance needs. Plus it was less expensive than I expected. So I started moving other policies to their office as well. I want to thank Wanda personally for assisting us. Outstanding service!"
We responded:
"Thank you so much Darrell for the 5-star review and we appreciate you and your business very much! Thanks again and have a Happy Thanksgiving!"
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Chance Clower

November 24, 2024

5  out of  5
rating by Chance Clower
"The staff at Barry’s office is awesome! They always take good care of my needs whatever they may be!! He best around!!"
We responded:
"Thank you, Chance ...we have the best for sure! Happy Thanksgiving!"
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Home Broadway

October 28, 2024

5  out of  5
rating by Home Broadway
"I’ve been with State Farm since 2013, and I couldn’t be happier with my experience. Over the years, I’ve insured everything from cars and ATVs to home and hospital indemnity, and State Farm has always been there for me. Their customer service, both in-office and over the phone, is top-notch—friendly, knowledgeable, and always willing to help. Every transition, whether adding a new policy or making adjustments, has been seamless, and I truly feel valued as a customer. I highly recommend Barry Pinnix State Farm to anyone looking for reliable and caring insurance coverage!"
We responded:
"Thank you so much Jewel for the kind words and the 5-star review. We truly appreciate your business, and my team is always here to help! Thanks again!! Barry Pinnix Team "
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Hannah Sandifer

October 16, 2024

5  out of  5
rating by Hannah Sandifer
"Barry is an amazing agent. Staff is very friendly and helpful. Kristen, especially, was very knowledgeable and patient with all inquiries."
We responded:
"Thank you so much and we truly appreciate you taking the time to give us a review! Thanks again!"
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Haley Manor

October 16, 2024

5  out of  5
rating by Haley Manor
"Kristen in the office is always extremely knowledgeable, and helpful. Very friendly staff, and great agent!"
We responded:
"Thank you so much Haley and we appreciate you taking the time to send us a review!"
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Rhonda Lott

September 30, 2024

5  out of  5
rating by Rhonda Lott
"Great customer service! Ms. Kristen and Ms Savannah has always been very helpful and understanding!"
We responded:
"Thank you, Rhonda, for the review and our office appreciates you very much!"
Profile photo of Patti Roberts

Patti Roberts

September 20, 2024

5  out of  5
rating by Patti Roberts
"We have been customers of Barry Pinnix, State Farm for almost 40 years. We have been thoroughly satisfied with all the services we have received over the years. Our adult children are also insured at this agency as well. I have to say my recent dealings with Jeff has been great. All my concerns were handled quickly."
We responded:
"Thank you Patti and we appreciate your kind words and yes Jeff has been a great addition to our team, and I will pass this along to him. Thanks again!"
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Alta Stevens

September 3, 2024

1  out of  5
rating by Alta Stevens
"Lack communication skills. Whenever i called they were to busy to talk to me. After leaving a few messages, i resorted to emails. Told me i was covered after sending me the binder. I had nothing to worry about. I followed up. 2 1/2 weeks later found out they wouldn't write my home owners policy due to past claims. Of course that was after I canceled my previous insurance policy. Her name was Wanda."
We responded:
"We are so sorry that you are not happy, we do our very best to call every customer back before the end of the day. We are a very busy office, and we take pride in making service our #1 priority. As with any company there is an underwriting process, we can't control, and we do our best to try and stay on top of it. I hope that we can earn your trust and business back in the future."
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Judith Thompson

August 20, 2024

5  out of  5
rating by Judith Thompson
"I have been a State Farm customer for nearly 30 years and much to my dismay, my agent recently retired! After being shuffled around a bit, and after much searching and many phone calls, I was able to locate Jeff Allen who had worked in my agent’s office and was always my first call in every matter and for every situation. Though I don’t live super close to the office where Jeff is now working out of, I immediately transferred my business to Barry Pinnix’s office knowing that if Jeff Allen were to choose to work with Barry Pinnix then I too can trust Barry Pinnix to be my new State Farm agent. More than anything, I am so relieved to have located Jeff Allen and to be able to continue that longstanding business relationship that I have come to rely on over the years. In a world where it oftentimes seems hard to find good service, Jeff goes over and above – he is kind, courteous, and above all, extremely knowledgeable and competent – from the minute he picks up the phone, you know that you are in good hands. While insurance matters can sometimes feel stressful, Jeff has a way of putting you at ease with his experience and expertise in handling whatever situation may arise. If you are looking for home or auto insurance, I would highly recommend Barry Pinnix’s office, solely based on my many years of experience with Jeff Allen. You will not find a better or more knowledgeable insurance professional to work with than Jeff Allen - he is simply the best!"
We responded:
"Thank you so much Judith and we absolutely love Jeff being here! He is a tremendous asset to this office, and we thank you so much for the kind words and we truly appreciate you and your business here !"
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Marty Walden

July 31, 2024

5  out of  5
rating by Marty Walden
"I was recently in the market for a new insurance carrier. I was blessed to meet Kristen! She was patient, understanding of my needs, efficient & helpful! I highly recommend State Farm & Kristen!!"
We responded:
"Thank you Marty and yes Kristen does an outstanding job ! We truly appreciate you and your business !"
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Shelton McDaniel

July 30, 2024

5  out of  5
rating by Shelton McDaniel
"Efficient, all questions were answered, and all issues were resolved."
We responded:
"Thank you Shot and I have appreciated your business all these years! THANK YOU!"
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Paula Ray

July 30, 2024

5  out of  5
rating by Paula Ray
"Have been with State Farm for decades. Kristen Clower has been exceptional in providing assistance in finding the best options in coverage. She was also Very helpful when filing claims for house and cars from Hail damage."
We responded:
"Thank you, Paula. I really appreciate you taking the time to give us a 5star review. I really appreciate your comments about Kristen, and we thank you so much for your business!"
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Laura Gordon

July 29, 2024

5  out of  5
rating by Laura Gordon
"Barry's office is great! The staff is always friendly and helpful, especially Kristen! She cares about her customers, always listens, and knows what she is talking about! She will do whatever she can to help you. There are few places that have exceptional customer service anymore, but this one does! 5 stars!"
We responded:
"Thank you so much Laura for your kind words! I totally agree and yes good customer service is hard to find these days. Thank you again for your business!"
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Ebony Jones

July 17, 2024

5  out of  5
rating by Ebony Jones
"Barry and his team is like family. Love this and the services they provide."
We responded:
"Thank you so much Ebony! We really appreciate you!"
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Carlton Wier

June 26, 2024

5  out of  5
rating by Carlton Wier
"Had roof replaced and Kristen took care of all needs and more."
We responded:
"Thank you Carlton and I am glad Kristen took good care of you! Thank you for your business !"
Profile photo of Juanita Durham

Juanita Durham

June 7, 2024

5  out of  5
rating by Juanita Durham
"I really love working with the associates at this location. Kristen is always quick to respond whenever I reach out for assistance. They’re very professional and helpful. I recommend that you give them a call."
We responded:
"Thank you Juanita and we appreciate you so much!"
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Kacie Selman

May 30, 2024

5  out of  5
rating by Kacie Selman
"Kristen was so helpful with my home and auto insurance! She is very easy to work with and very responsive! She helped me through all of the documents and details and made my experience effortless!"
We responded:
"Thank you Kacie and we appreciate your kind words ...thank you for letting us handle your insurance needs !"
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j M

May 13, 2024

5  out of  5
rating by j M
"Kristen is amazing! Highly recommend this office! They took care of everything and had me swapped over within a day of calling. Couldn’t ask for an easier transition. Great rates and even better customer service!"
We responded:
"Thank you so much Jennifer for your kind words and yes Kristen does an amazing job here and we are honored to have your insurance business here with us!"
Profile photo of Roosevelt Wallace

Roosevelt Wallace

May 3, 2024

5  out of  5
rating by Roosevelt Wallace
"Been with them around 14 years on homeowners policy. Previously 5 years on car insurance. Just came back to them for car insurance due to the great rates and discounts. Highly recommend!"
We responded:
"Thank you so much Roosevelt! We really appreciate your business, and we are so excited to have you back! Thank you so much! Barry"
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Bianca Blair

April 7, 2024

5  out of  5
rating by Bianca Blair
"I have to say that Kristen made switching over to State Farm very easy for me. She stayed in contact with me and gave me the time needed to purchase my policy. She helped me understand the terms and the many discounts that were available."
We responded:
"Thank you for the kind words, Bianca! Kristen is a great asset to my team, and I appreciate your review!"
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Joseph Jones

April 3, 2024

5  out of  5
rating by Joseph Jones
"Barry Pinnix and his team are top notch and go above and beyond to help their customers. They literally treat you like family and care about their customers and their needs."
We responded:
"Joseph thank you so much for your kind words and my team is the best for sure!"
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Kellie Wier

April 2, 2024

5  out of  5
rating by Kellie Wier
"Love the customer service and patience in answering all my questions!"
We responded:
"Thank you Kellie for the kind words and we greatly appreciate your business!"
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Bre Lacombe

March 28, 2024

5  out of  5
rating by Bre Lacombe
"They are extremely helpful and very professional! With an awesome customer service!"
We responded:
"Bre...thank you so much for your kind words and please let us know if you need anything at all!"
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Crystal Lawrence

March 17, 2024

5  out of  5
rating by Crystal Lawrence
"Amazing group of staff that’s highly professional, super sweet, and caring!!"
We responded:
"Thank you Crystal! We appreciate you and your kind words!"
Profile photo of Tisha Boyanton

Tisha Boyanton

February 12, 2024

5  out of  5
rating by Tisha Boyanton
"The Pinnix Agency is always SO helpful with all of my insurance needs. Thank y’all for always being so quick to respond to my questions."
We responded:
"Thank you so much Tish! We really appreciate you and your family, and we are always willing to help!"